Help Desk

Net56 has been providing technology development and consulting services solutions for the last 20 years, with a proven dedication to quality and to clients. Our mission is to ensure clients achieve improved performance in technology management, business processes, operations, information technology and communications.

Net56 offers a complete suite of information technology services including Networking Services, Professional Services, Application Development Services and Support Services.

Net56 is the first line of technology support and instruction for Zion Elementary District 6 technology initiatives.

Net56 support services provide technical an operational expertise to ensure you area making the most of your technology investment. Our goal is make resources available to solve any problem and answer any question you may encounter such as:

• Application Install
• Computer Hardware, Software
• Desktops, laptops and peripherals such as PDA's
• Equipment Move & Procurement
• Network Connectivity
• Phone: land line or cellular
• Printer/Print

Non-Emergency

Telephone General Support
Non-Emergency Support Hours: Monday-Friday 7:30am - 4:30pm CST

1. Call 847-934-8100
2. At the voice prompt press the number "2"
3. First Tier Level Support Services Engineers are available
4. If they are busy assisting another, leave a detailed voice mail message and request a call back
5. You should expect a call back within 30 minutes.

E-Mail General Support
Support Hours: Monday-Friday 7:30am - 4:30pm CST

1. Mail To: helpdesk@net56.net
2. Provide a detailed text message
3. You should expect a response within 30 minutes

Emergency

Telephone & Pager Support
Network Operation Center Support 24x7

1. Call 847-934-8100
2. At the voice prompt press the number "2"
3. Second Tier Level Support is available
4. If you are prompted to leave a voice message - leave a detailed message.
5. After your voice message is recorded a page will be generated to the Second Tier Level Support Services Engineer(s) on duty
6. If the voice mail message has not been responded to in 5-10 minutes, two additional pages will be generated to the Third Tier Level Support Engineer(s)
7. You should expect a call back within 30 minutes.